Navan Exec on How AI Chatbot Came Through During CrowdStrike Outage

Skift Take
Rich Liu was on the executive team of Navan as it grew from roughly 100 employees to 1,200. He left the travel industry about a year and a half into the pandemic, but now he’s back.
He was chief business officer of an AI platform for the legal industry called Everlaw, but he left his position there last year and returned to Navan as CEO of travel.
Navan, a corporate travel agency with a platform for bookings and expense management, has been talking about an initial public offering for a few years.
Liu didn’t comment on the status of the company’s IPO. A report by Business Insider in April 2024 said that the company was planning for an IPO in April 2025.
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