On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Hotels

The Biggest Innovators in Travel and Hospitality: Winter 2025

There is pushback against post-Covid excess and conspicuous consumption, but there are some innovative brands shaping the next phase of hospitality.

Colin Nagy | 5 minutes ago

Luxury

The Long Game: Why Family-Owned Hotels Are Redefining Luxury

To find the most pure version of hospitality, travelers are increasingly looking to family-owned properties. Owners take a longer view of stewardship and care more about craft and making the right decisions, and not just the most expedient, profit-friendly ones.

Colin Nagy | 1 month ago

Cruises

Beyond Large Luxury Cruises: The Rise of Boutique Expeditionary Travel

There is a subset of luxury travelers who are taking to the water to find remote, interesting areas that aren’t mobbed. And increasingly, they aren’t opting for hyper-luxe, large scale cruises.

Colin Nagy | 2 months ago

Luxury

Need Inspiration For Your Hospitality Brand? Look to Bangkok

Bangkok is where some of the most inspiring development is happening. Anyone in the hospitality business should take note.

Colin Nagy | 3 months ago

Luxury

The Problem With Travel Brand Marketing - And How To Fix It

An obsession with prestige can obscure the declining value of traditional media. Travel brands need to re-evaluate their comms and marketing strategies.

Colin Nagy | 3 months ago

Luxury

The Growing Global Appeal of the Japanese Ryokan

One of the oldest forms of Japanese hospitality is getting more attention from global brands, and cross-pollinating across the Pacific.

Colin Nagy | 3 months ago

Interior of a grand hotel lobby with high ceilings and natural light

Hotels

Oman Is the Calm Alternative to the Gulf’s Glitzy Mega-Projects

Muscat is the ying to Dubai’s yang. Oman's roadmap doesn’t focus on glitzy mega-projects but rather sustainable growth and cultural preservation.

Colin Nagy | 3 months ago

Luxury

Congrats, You’re the 'World’s Best' Hotel. Now Comes the Hard Part

Awards are great, but running a consistent operation in the face of increased scrutiny is a challenge.

Colin Nagy | 4 months ago

Luxury

The Customer Isn’t Always Right: Hotels Need to Crack Down on Bad Behavior

Hotels have become too servile, letting badly behaved guests ruin carefully crafted experiences. They need to take notes from the Hôtel du Cap, where standards and behavior are gently enforced for the benefit of all.

Colin Nagy | 4 months ago

Hotels

The Biggest Innovators in Travel and Hospitality: Summer 2024

The most inspiring trends we’ve picked up on have nothing to do with hyper-glitz. There’s a lot happening right now from visionaries executing with integrity.

Colin Nagy | 5 months ago