Articles tagged “cloud technology”

Executives from Expedia and other travel companies acknowledged at an Amadeus tech conference that cloud computing can lead to hidden waste. Mistakes include not monitoring costs and allowing internal strife to delay cross-department projects.

The hotel industry needs to catch up with the times when it comes to technology, and we're not just talking about cloud offerings and software-as-a-service technologies. The smart hotelier of today is investing in next generation tech capabilities such as artificial intelligence, machine learning, voice capabilities, virtual reality, robotics, and more, but all with the guest experience in mind.

The hotel tech stack of today should focus entirely on the customer journey and be arranged so that it provides guests a seamless experience. A hotel tech stack that is not integrated on the back-end will feel fragmented on the front-end.

For all of the hype over its shopping spree of acquisitions in recent years, Expedia didn't have much to show for it compared to rival Booking Holdings. That's starting to change, and Expedia feels it's ready for a cloud-based future.

Innovation is a continual process, which makes the job of a CIO one that is constantly evolving to meet consumers' expectations. To do that successfully, today's CIO needs not just technical know-how but also strong business acumen and communication skills to help businesses realize their goals.

The cloud has fundamentally democratized best-of-breed technology. A small, independent hotel today can be using the same technology as the largest chains in the world, and have an equal opportunity to manage the increasing complexities of online distribution and direct bookings.